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Customer Service

Best Buy

Best Buy

WE GUARANTEE THE BIGGEST SELECTION OF HIGH QUALITY OUTDOOR GAMES

We have more than 90% of our products in stock and available at our store.

 

We guarantee your satisfaction, or a refund based on a legitimate claim

We replace your products immediately and we deal with the follow-up complaints and refunds right away and on our own - whether we are the manufacturer or the importer.

 

We guarantee you the same prices - online as well as in the store

In our shop you can take a look at our games, try them out and discuss the installation and construction options.

 

We are either the manufacturers or direct importers of all our outdoor games

Therefore, we can guarantee the quality of our products.

 

We guarantee the technical and service support

This applies to all products offered and purchased, both in warranty and post-warranty period. 

 

We guarantee answers to your questions - right away

You can email us anytime, 24/7, or ask us on Zopim chat window (right bottom of your computer screen). 

 

We guarantee safe and sure choice of our games

We take our own photos of our games and we make our own video-reviews and video-presentation of our games. Therefore, you know exactly what you are buying.

 

We have a long-standing tradition since 2006

We are in the outdoor games industry for more than 11 years now and we keep up with the modern trends and news.

 

WE can guarantee you our expertise - outdoor games are our passion

There are dozens of prototypes and hundreds of hours of development behind every one of our games - just so we can come up with the top notch quality games for you. We test all of our games, those that we make as well as those that we import - so we can always give you the advice you need.
Shipping

What is the cost of shipping and what ways of shipping we offer? 

We don't hide any of our prices. Our prices of our games are always at your disposal on our website, and the same thing applies for the costs of transport and shipping, so you will always find about them before your order. Please keep in mind that the price is mainly dependent on the weight, proportions, character of the goods and the quantity of packages in which it is necessary to wrap up your game.  

Shipping

Shipping prices on our e-shop 

  • You can find a link to the shipping price in the description of every one of our products. 

  • Your specific price for shipping and transportaion will be shown after adding the goods to your card - in the "Payment and Transportation" part of the ordering process. 

  • We usually pack your goods in our new and solid boxes (smaller games in three-layer ones, bigger games in five-layer ones), so they cannot be damaged on the way and they arrive to you in a perfect shape. Bigger games or multiple games at once can be packed in large boxes or a larger amount of boxes. 

  • We always inform you about the course of the shipment process, so you are informed about the expeditio and the estimated delivery on time.  

  • Before delivery, the customer is contacted by the transportation service, so he can propose a change of delivery date. 

  • You no longer pay for any packing costs or for pay-on-arrival method.

  • You can also pick up the games at our shop, in a paper bag, box or just in a wicker basket. Some boxes packed in a baber box also have a small handy handle, so you can just take them and go straight away. 

Packaging   Package

Games   Backyard Games

 

Price of shipping based on the weight of your goods 

  • 0 - 20kg: 20 EUR 

  • 20,1 - 30kg: 30 EUR

  • 31 - ...kg: We will send you your individiual price calculation.

  • Countries we deliver to: Poland, Austria, Denmark, Slovakia, Germany, Belgium, France, Italy, Hungary, Finland, Sweden, Croatia, Portugal, Spain, Estonia, Latvia, Lithuania, Slovenia, Netherlands, UK.

  • Your country is not on the list? Please, let us know and we will figure it out. 

 

Shipping in the EU

  • Countries of the EU (Including Switzerland and Norway). 

  • Time of delivery: 2-5 days.

  • The shipping price is based on the weight of the package and the tarife zone. 

  • Transportation service: DPD Group.

 

Shipping to slovakia and germany

  • DPD Group: 15 EUR (1 package - weight up to 20kg).

  • DPD Group: 25 EUR (2 packages - weight from 20,1kg up to 30kg).

  • DPD Group: 79 EUR (Complete set of skittles, mini outdoor biliard/minigolf, Dra-kula, Garden-rondo).

  • Time of delivery: 2-4 days.

  • Shipping prices are for payment in advance and including VAT. 

Guarantee and Return Policy

Return Policy

How do we deal with complaints?

Your compaint will be treated with the utmost care and responsibility. We will inform you about the result of your complaint within a maximum of 30 work days. If you have any questions regarding the complaints process, do not hesitate to get in touch.

What to do in case of filing a complaint? 

  • Please, inform us beforehand about your complaint via an email. 

  • File the Complaint Form here (or look it up on the Terms and Conditions page).

  • Describe the defects of the product as fully as possible. You can attach a photo or another type of a documentation. Print and sign the Complaint Form.

  • Add the printed Complaint Form in the package with the claimed goods. Claimed goods have to be packed in a way to avoid any further damage. 

  • Along with the Complaint Form enclose a copy of the invoice. Make sure that the goods you send is complete, do not send only the damaged part. 

  • Finally, send the whole package to our adress: STOA-Zahradní minigolf s.r.o., Zlonin 142, 250 64, Czech Republic.

Settlement of your complaint

  • As the manufacturer or the importer of the product, we will carefully assess your claim. 
  • In case your complaint has a legitimate claim - we will send you a repaired product, a completely new product or we will give you a full refund. As our customer, you are also entitled to a reimbursement of costs associated with the complaint (such as postage costs) at a reasonable level. 

 

warranty period 

The warrenty period of all our offered products is 24 months (in case the goods are purchased on a company, the warranty follows the Commercial Code and its period is 6 months). 

The warranty covers manufacturing defects or any other defects that were not caused by improper or careless handling of the product, in contrary to its purpose or instruction manual or mechanical damage. 

Damage caused by improper usage, incorrect handling or purposeful damage cannot be taken as a claim to a complaint. The warranty also does not cover common wear and tear of the games components.  

confirmation of warranty and a tax receipt 

We enclose the tax receipt/invoice with the shipment along with the goods. To file a claim for compant to our company you need only your tax receipt/invoice. 

 

The Complaint form

You can download the Complaint Form as a PDF file here.

Terms Of Conditions

Shop owner

STOA-Zahradni minigolf s.r.o.stoa_logo-zelene
Zlonin 142
250 64 p. Mesice u Prahy (Prague-East)
Czech Republic

ID: 24696692
VAT: CZ24696692 (we are VAT payers)


Phone: +420 731 589 638

E-mail: info@stoa-games.com

ID data box: 6rusidf

STOA-Zahradni minigolf s.r.o. is registered in the Commercial Registry maintained by the Municipal Court in Prague section C, insert 166877th

 

HOW TO ORDER

The list of items on this e-shop is a catalog of goods supplied from STOA-Zahradni minigolf s.r.o.

To order the customer selects an item / items from the menu, properly fills out the order form and send the orders. Please provide all the necessary information, including a contact phone,  in the customer information section.

Sent order is considered a binding purchase contract. The order also serves to reserve goods. Order is considered as a binding when the order is send using the order form.

PERSONAL INFORMATION PROTECTION

By sending an order, the customer gives consent with processing of his personal information (our registration number at the UOO Office: 00057843). Those information are used only for a proper order processing.  

We send our customers our newsletter on an irregular basis, containing news concerning garden and outdoor games. The customer has a right to withdraw his consent with receiving those newsletters at anytime and ask for deleting his personal information from our database.

 

Terms of delivery 

Please, inspect thoroughly the product and its packaging. while taking over your goods.
If the product packaging is damaged in any way (for example, damaged covering film, damaged corners of the carton), file a following statement in the confirmation of shipment delivery: "Subject delivered with damaged packaging." Incompleteness, or a damage to the packaging has to be immediately writen down in form of a damage report, and within 24 hours sent by e-mail to the seller.

Announcement of the transportation complaint: has to be reported in a maximum of 3 days after receiving the goods, with photographs of the package, the goods and its damage. 

If the customer signs the confirmation of the goods delivery, without any additional statement, additional complaints on damage or incompleteness of the goods, are not possible. 

Delivery time 

Most of the goods is available in stock, if you need your delivery strictly on time, we recommend to verify current availability by phone.

The expedition of the goods is done within 2 to 4 days. DPD/Contractual transportation service will usually deliver the goods on the following two workdays after its expedition by the seller. Delivery of custom-made goods, big games, and non-standard size games, can range from 3 to 4 weeks.

Returning your goods in 14 days from your purchase

It is possible to return the goods, ordered in an online store, delivered by the transportation service and paid for by the customer, in accordance with the Act no. 367/2000 Coll. within 14 days of purchase by returning the receipt to the dealer (applies only to individuals, does not apply for a personal purchase of goods in our premises without prior order).

You can withdraw from the contract under the following conditions:

Deliver the goods to our address together with the attached written will of the customer to withdraw from the purchase agreement and indicate the account number to which the payment is to be made for returned goods. Contact us in advance.

The goods sent and returned to the adress of the seller must be in an undamaged packaging, preferably unwrapped, may be used, must be undamaged, complete (including all accessories and documentation) and contain a copy of proof of purchase. Please do not send goods on delivery - they will not be accepted.

The returned amount is always calculated with the price of transport, if that was charged with the order and delivery of goods.

CONFIRMATION OF WARRANTIES AND TAX RECEIPTs

We send the tax receipt / invoice in a package with the goods. To file your claim you need a tax receipt / invoice.

 

METHOD OF PAYMENT AND DELIVERY OF PRODUCTS

Method of delivery of goods

  • DPD - most usual way of transportation of our games (chess, memorize, domino).

  • Contractual transporter - large games/non-standart sizes, foreign shipments (both to EU and outside of EU).

  • STOA - larger games, custom manufacturing... garden minigolf, combination of more games, big games / non-standard sizes.

  • Personal collection of the good - Zlonin, Czech Republic, after a phone-call-based agreement.  

Method of payment

  • DPD/Contractual Carrier

    •  EFT payment in advance (we send the invoice with an account number and VS).

  • Personal collection/STOA

    • in cash during personal collection (not possible to pay by card),

    •  EFT payment in advance (we send the invoice with an account number and VS).

POSTAGE AND PACKING

You will find the methods and prices of transportation while filing your order - step Transportation and payment.   

You can find more information about the transportation options in the EU (including Switzerland and Norway) in the Shipping section.

 

Complaints

Have you received your game damaged. Unfortunately, it happens and we are sorry for that. We want to make the whole process with filing complaints as easy as possible - please file the complaint list and send the goods to our adress. Please call us beforehand and inform us about it.  

We process every complaint with maximum of care and responsibility. We will inform you about the results of your complaint in maximum of 30 work days. If you have any questions regarding the process, do not hesitate to contact us.

WHAT TO DO IN CASE OF A CLAIM?

  • Inform us please beforehand about your complaint by phone or by email.

  • File the complaint list (available at the end of this page). 

  • Please describe the defect of the goods as detailed as possible, attach a picture or different kind of documentation if possible.  

  • Put the complaint list in the package with the returned goods. It is necessary to pack the goods, so that the package protects the products from further damage.

  • Include a copy of a tax invoice along with complaint list. Always send the goods completely, not just the damaged part. 

  • Send the whole package to our adress:  STOA-Zahradni minigolf s.r.o., Zlonin 3, 250 64, Czech Republic.

Processing of a complaint

  • Based on the attached documents the complaint will be assesed and the next steps of its processing will be determined. 

  • Legitimacy or ilegitimacy of the claim is always assesed by the manufacturer or importer of the goods, which will issue a written statement concerning the claim.

  • In case of a legitimate complaint you will either receive a repaired product, a new product or the amount of money paid for the product. We will send you the amount on your bank account in a maximum of 14 days from dealing with complaints. 

  • In case of a legitimate complaint, our customers are entitled to recover costs associated with the claim (postage) at a reasonable level.

 

Terms and conditions and Complaint procedure

  • You can download the complete Terms and Conditions at: HERE.

  • Complaints procedures: HERE.

  • Complaint form:  HERE.

 

wholesale conditions

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