Customer Service

Best Buy

Best Buy

We guarantee the biggest selection of high quality outdoor games

We have more than 90% of our products in stock and available at our store.

 

We guarantee your satisfaction, or a refund based on a legitimate claim

We replace your products immediately and we deal with the follow-up complaints and refunds right away and on our own - whether we are the manufacturer or the importer.

 

We guarantee you the same prices - online as well as in the store

In our shop you can take a look at our games, try them out and discuss the installation and construction options.

 

We are either the manufacturers or direct importers of all our outdoor games

Therefore, we can guarantee the quality of our products.

 

We guarantee the technical and service support

This applies to all products offered and purchased, both in warranty and post-warranty period. 

 

We guarantee answers to your questions - right away

You can email us anytime, 24/7, or ask us on Zopim chat window (right bottom of your computer screen). 

 

We guarantee safe and sure choice of our games

We take our own photos of our games and we make our own video-reviews and video-presentation of our games. Therefore, you know exactly what you are buying.

 

We have a long-standing tradition since 2006

We are in the outdoor games industry for more than 11 years now and we keep up with the modern trends and news.

 

We can guarantee you our expertise - outdoor games are our passion

There are dozens of prototypes and hundreds of hours of development behind every one of our games - just so we can come up with the top notch quality games for you. We test all of our games, those that we make as well as those that we import - so we can always give you the advice you need.
Shipping

What is the cost of shipping and what ways of shipping we offer? 

We don't hide any of our prices. Our prices of our games are always at your disposal on our website, and the same thing applies for the costs of transport and shipping, so you will always find about them before your order. Please keep in mind that the price is mainly dependent on the weight, proportions, character of the goods and the quantity of packages in which it is necessary to wrap up your game.  

Shipping

Shipping prices on our e-shop 

  • You can find a link to the shipping price in the description of every one of our products. 

  • Your specific price for shipping and transportaion will be shown after adding the goods to your card - in the "Payment and Transportation" part of the ordering process. 

  • We usually pack your goods in our new and solid boxes (smaller games in three-layer ones, bigger games in five-layer ones), so they cannot be damaged on the way and they arrive to you in a perfect shape. Bigger games or multiple games at once can be packed in large boxes or a larger amount of boxes. 

  • We always inform you about the course of the shipment process, so you are informed about the expeditio and the estimated delivery on time.  

  • Before delivery, the customer is contacted by the transportation service, so he can propose a change of delivery date. 

  • You no longer pay for any packing costs or for pay-on-arrival method.

  • You can also pick up the games at our shop, in a paper bag, box or just in a wicker basket. Some boxes packed in a baber box also have a small handy handle, so you can just take them and go straight away. 

Packaging   Package

Games   Backyard Games

 

Price of shipping based on the weight of your goods 

  • 0 - 20kg: 15 EUR 

  • 20,1 - 30kg: 25 EUR

  • 31 - ...kg: We will send you your individiual price calculation.

  • Countries we deliver to: Austria, Denmark, Belgium, France, Italy, Finland, Sweden, Croatia, Portugal, Spain, Estonia, Latvia, Lithuania, Slovenia, Netherlands, UK. 

  • Your country is not on the list? Please, let us know and we will figure it out. 

 

Shipping to slovakia, germany, POLAND AND HUNGARY

  • DPD Group: 10 EUR (1 package - weight up to 20kg).

  • DPD Group: 15 EUR (2 packages - weight from 20,1kg up to 30kg).

  • Time of delivery: 2-4 days.

  • Shipping prices are for payment in advance and including VAT. 

 

Shipping in the EU

  • Countries of the EU (Including Switzerland and Norway). 

  • Time of delivery: 2-5 days.

  • The shipping price is based on the weight of the package and the tarife zone. 

  • Transportation service: DPD Group.

Guarantee and Return Policy

Return Policy

How do we deal with complaints?

Your compaint will be treated with the utmost care and responsibility. We will inform you about the result of your complaint within a maximum of 30 work days. If you have any questions regarding the complaints process, do not hesitate to get in touch.

What to do in case of filing a complaint? 

  • Please, inform us beforehand about your complaint via an email. 

  • File the Complaint Form here (or look it up on the Terms and Conditions page).

  • Describe the defects of the product as fully as possible. You can attach a photo or another type of a documentation. Print and sign the Complaint Form.

  • Add the printed Complaint Form in the package with the claimed goods. Claimed goods have to be packed in a way to avoid any further damage. 

  • Along with the Complaint Form enclose a copy of the invoice. Make sure that the goods you send is complete, do not send only the damaged part. 

  • Finally, send the whole package to our adress: STOA-Zahradní minigolf s.r.o., Zlonin 142, 250 64, Czech Republic.

Settlement of your complaint

  • As the manufacturer or the importer of the product, we will carefully assess your claim. 
  • In case your complaint has a legitimate claim - we will send you a repaired product, a completely new product or we will give you a full refund. As our customer, you are also entitled to a reimbursement of costs associated with the complaint (such as postage costs) at a reasonable level. 

 

Warranty period 

The warrenty period of all our offered products is 24 months (in case the goods are purchased on a company, the warranty follows the Commercial Code and its period is 6 months). 

The warranty covers manufacturing defects or any other defects that were not caused by improper or careless handling of the product, in contrary to its purpose or instruction manual or mechanical damage. 

Damage caused by improper usage, incorrect handling or purposeful damage cannot be taken as a claim to a complaint. The warranty also does not cover common wear and tear of the games components.  

confirmation of warranty and a tax receipt 

We enclose the tax receipt/invoice with the shipment along with the goods. To file a claim for compant to our company you need only your tax receipt/invoice. 

 

The Complaint form

You can download the Complaint Form as a PDF file here.